UniConnect Terms of Use

Last updated: July 28, 2026 · Version 2026.07.28

Platform role

UniConnect provides campus community tools and a technology marketplace. UniConnect is not a transportation carrier, transportation network company, employer, insurer, or the buyer, seller, driver, rider, customer, or service provider in a user transaction. Service providers operate independently and are not employees, agents, or representatives of UniConnect. Marketplace payment tools do not make UniConnect the owner of listed property or the provider of a ride or student service.

Eligibility and accounts

Accounts are limited to currently eligible members of a supported university community using their own approved credentials. Users must be at least 17 and able to form a binding agreement; a paid-ride driver must be at least 19. One person may control only their own account. Users must provide accurate information, protect credentials, and promptly report suspected misuse.

Transactions and payments

Users must use only platform-authorized payment and communication methods. Marketplace buyers contract with sellers, service buyers contract directly with independent service providers, and riders and drivers arrange shared-expense trips directly with each other. A service checkout fixes and separately displays the service price, UniConnect service fee, and buyer total. Prices, reimbursements, fees, totals, and refund allocations shown at checkout are part of the transaction disclosure. Card and Link are the supported payment methods. Off-platform payments, tips for rides, and attempts to evade platform safeguards or fees are prohibited.

Marketplace payments may be held before release to a seller under the applicable buyer-protection process. Filing a timely dispute pauses release where technically available. UniConnect targets review within five business days but does not guarantee a decision by that time. Statutory rights and card-issuer rights are not waived.

Rules, enforcement, and precedence

The Privacy Notice and Community Guidelines apply to all users. The Driver Shared-Expense Agreement, Seller Rules, Ride Cancellation and Refund Rules, Ride Risk Disclosure, Service Provider Rules, and Service Cancellation and Dispute Rules supplement these terms for the activities they cover. If a role-specific or transaction-specific rule conflicts with these general terms for that activity, the more specific rule controls. UniConnect may remove content, restrict paid features, suspend accounts, preserve evidence, or cooperate with lawful requests when needed for safety, integrity, or compliance. A university email address, campus affiliation, listing approval, or account status is not a university endorsement.

Disclaimers and limits

User statements, listings, routes, credentials, ratings, and transaction outcomes are not guaranteed. The service is provided as available. To the extent permitted by law, UniConnect is not responsible for user conduct, item condition, trip operation, or indirect or consequential loss. Nothing in these terms excludes liability or rights that cannot lawfully be excluded.

Related policies: UniConnect Privacy Notice · UniConnect Community Guidelines · Driver Shared-Expense Agreement · Seller Rules · Ride Cancellation and Refund Rules · Ride Risk and Shared-Expense Disclosure · Service Provider Rules · Service Cancellation and Dispute Rules