Service Cancellation and Dispute Rules

Last updated: July 28, 2026 · Version 2026.07.28

Fixed transaction amounts

Checkout separately displays a fixed service price, UniConnect service fee, and buyer total. The provider receives the full service price when a completed service is released. No outcome below changes a nonwaivable legal or card-issuer right.

Provider cancellation

If the provider cancels paid work, the buyer receives a full refund of the buyer total, including the service price and UniConnect service fee. No provider payment is requested.

Buyer cancellation of an appointment

If the buyer cancels at least 24 hours before the scheduled start, the service price is refunded and the UniConnect service fee is retained. If the buyer cancels less than 24 hours before the scheduled start, the UniConnect service fee is retained and the service price is split 50/50: the provider portion is half rounded down to a whole cent and the buyer refund receives the remaining service-price cents. At or after the scheduled start, the buyer must use the dispute process instead of cancellation.

Buyer cancellation of a project

If the buyer cancels a project before the service starts, the service price is refunded and the UniConnect service fee is retained. If the buyer cancels a project after the service starts, the UniConnect service fee is retained and the service price is split 50/50 using the same whole-cent allocation described above.

Completion, release, and disputes

After the provider marks completion, the buyer may confirm completion for prompt release or open a dispute. If neither occurs, UniConnect may request automatic release after exactly 48 hours. A valid dispute opened after payment and before release freezes automatic release. Reports or disputes involving nonperformance, a material scope difference, unsafe or prohibited work, or contested quality or completion may be reviewed with submitted evidence.

Resolution and payment finality

An administrator may request a full buyer refund, release of the full service price to the provider, or the approved 50/50 service-price split while retaining the separately disclosed service fee. The administrator's request does not itself move money. A refund, transfer, cancellation, or release is final only after Stripe confirms the corresponding money event. Review timing is a target, not a guarantee.

Related policies: UniConnect Terms of Use · UniConnect Privacy Notice · UniConnect Community Guidelines · Driver Shared-Expense Agreement · Seller Rules · Ride Cancellation and Refund Rules · Ride Risk and Shared-Expense Disclosure · Service Provider Rules